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FAQs

We exclusively offer ground shipping as it is the most sustainable shipping service available. Orders that are shipping via ground shipping typically arrive in 5-7 business days following dispatch.

We do not offer returns or exchanges at this time. All sales are final and all items are sold as-is. All of our items are one-of-a-kind and most of our objects have lived many lives and therefore come with patina, age and wear. At checkout, you will be asked to agree to our final sale policy, acknowledging you understand your objects to be one-of-a-kind and likely to differ from the image shown. If you prefer to hand select your objects, we recommend visiting our In-Person Drop experience.

If your object arrives damaged, please save all of the packaging and take photos of the object and the packaging. Shipping carrier insurance claims are not possible unless you save the packaging. Email us at orders@oliveateliers.com and we will work with you to resolve the matter.