FAQs
We typically ship orders within one business day and exclusively offer ground shipping as it is the most sustainable shipping service available. Depending on your proximity to Los Angeles, ground shipping typically arrives in 2-4 business days following dispatch. Freight deliveries may take longer.
We do not offer returns or exchanges at this time. Objects may differ slightly from the images shown unless otherwise specified. All sales are final and all objects are sold as is. We will, however, reimburse or offer replacements for any objects that become damaged in-transit. Please note, most of our objects have lived many lives and therefore come with unique patina, age and wear.
We’ve spent a great deal of time testing our packaging and shipping processes to ensure objects arrive safely to your door. That said, accidents happen, and if something arrives visibly broken or damaged from shipping, please save the packaging, take lots of photos and reach out to us at orders@oliveateliers.com. We’ll work with you to make it right.