Frequently asked questions
Frequently asked questions

FREQUENTLY ASKED QUESTIONS

Where is your Atelier?

Our flagship Atelier is located in the iconic Arts District of Los Angeles: 1210 Mateo St, Los Angeles, CA, 90021. Get directions.

What are your store hours?

Our Los Angeles based Atelier is open Wed - Sun, 10am - 4pm. New Arrivals touch down weekly. Stay in the know of upcoming New Arrivals by signing up here.

Can I buy online and pick up In-Person?

Yes! You can select in-store pickup at checkout.

Does the In-Person Atelier offer the same assortment as the Online Atelier?

Our Los Angeles based Atelier offers our most abundant assortment with many objects exclusively available in-store. Our In-Person assortment may or may not be displayed on our website.

Do you offer shipping?

We offer two straight-forward delivery options: Standard or White Glove. We currently offer delivery in the contiguous 48 states and Canada. Delivery fees vary by zip code and order total. White Glove service to remote areas may be limited. Shipping cost is calculated at checkout. Please click here to see our full shipping and delivery rates.

Do you offer returns or exchanges?

We accept returns and exchanges on eligible items within 14 days of delivery. Please contact us within that window to initiate a return or exchange. Please see our full return policy here.

What do I do if my order arrives damaged?

We’ve spent a great deal of time testing our packaging and shipping processes to ensure objects arrive safely to your door. That said, accidents happen, and if something arrives visibly broken or damaged from shipping, please save the packaging, take lots of photos and reach out to us at orders@oliveateliers.com. We’ll work with you to make it right.

Can I cancel or modify my order?

Orders move into preparation shortly after they are placed. Cancellation requests submitted within 30 minutes of purchase are processed free of charge during business hours (Monday-Friday, 8:00am-4:00pm PST). For full details on modifications, late cancellations, and preorder items, please see our Orders & Cancellations policy.

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